Your reviews are precious

William MATAR

12/06/2025

Good rental concept.

Walid

09/06/2025

RUN AWAY!!! Very bad experience with City-Drop. RENTING A SMALL TRUCK COST ME almost €600 FOR 12 hours!!! I rented a truck for a few hours, but a serious unforeseen event forced me to go slightly over the initial schedule. I contacted customer service to let them know, and despite my transparency and the fact that I returned the vehicle well before the announced time, they took the entire deposit from me, without a clear explanation. The service is completely inflexible, with no understanding of unforeseen situations and no listening. I find this deeply unfair and disproportionate. It is simply unacceptable to penalize a customer in good faith in this way. I strongly advise against this service. There are other, much more humane and transparent alternatives. (Perhaps this opinion will change if the situation is reviewed with a minimum of fairness...)

Stéphanie Poupaert - Foucher

09/06/2025

Simple truck rental, immediate truck availability and simple process for picking up and returning the truck.

Vinny Valli

03/06/2025

The previous rental company was 3 hours late, which made me wait more than 3 hours in an industrial area with no information and the application blocked on allocation, then when the truck arrived the rental company left 30 km of gas in the tank and the passenger compartment full of waste. Then I made a complaint by email to reimburse me for the 3 hours and compensation for the inconvenience, I received no response.

Corentin Lechaux

03/06/2025

Avoid at all costs, consider that you are not paying what is displayed but your entire deposit. It is an organized system to recover as much money as possible from the imprint of your credit card. I should have trusted the opinions of all those before me who were charged for false pretexts: cleanliness, mileage, return time. Insurance companies do not cover anything, their conditions are ludicrous and if you have a problem you will be on your own and will also lose the entire deposit.

Jean Roger Werther

30/05/2025

Very practical service at a reasonable price: recent truck in good condition, with reversing radar, which is valuable for those who usually drive a Twingo. Cruise control, air conditioning, etc. A few black points: - an application that is a bit buggy (3 attempts needed to unlock the truck and 2 to return it) - an unusual policy of returning the truck with the initial fuel level (and not a full tank) which meant that I found mine almost dry. - A total lack of instructions: it took me a long time to understand the cruise control or how to open the side door (with the remote control where the symbols are unclear). - a small maintenance defect: the truck asks for an oil change in red and advises to have the engine checked in yellow. - Enough to reduce the serenity of the trip a little.

City-Drop's team answers : Hello, Thank you for taking the time to share your experience in detail. We are delighted that you found our service convenient and well-priced, and that the vehicle's comfort suited you. We also take note of the points you raised. Indeed: We are actively working to improve the stability of the application to avoid unlocking or returning issues. The initial fuel policy aims to simplify the lives of our users. Your feedback helps us improve the quality of our service, and we hope to have the pleasure of offering you a more peaceful experience next time. We look forward to seeing you again at City-Drop ;)

FREDERIKC PENE

28/05/2025

City-Drop's team answers : Thank you for this rating. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

Gwendoline DENOYELLE

27/05/2025

I was worried about it being €1 so I took €30 as a precaution for a €450 excess just in case!! No problem, very good operation, perhaps better explained for the Adblue because I put some back in without really knowing if it was needed!! And also to say that there is no USB charger in the vehicle

City-Drop's team answers : Thank you Gwendoline for this great rating. Thank you for helping us improve with your feedback. We look forward to seeing you again at City-Drop ;)

Jean-Pierre Corniou

27/05/2025

City-Drop's team answers : Thank you for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to welcoming you back ;)

Alexis de Gromard

27/05/2025

Simple, available (no waiting on the phone), clean vehicle, competitive price. RAS

City-Drop's team answers : Thank you Alexis, our concept exists to make your move easier, and it's thanks to your feedback that we improve every day. We hope to see you again soon at City-Drop ;)

Jordan Soyez

27/05/2025

Great agency, fast and responsive, I highly recommend it, the trucks are good quality and the handling as well as the digital administrative part is very easy to use.

City-Drop's team answers : Thank you, Jordan. Our concept exists to make your move easier. And it's thanks to your feedback that we improve every day. We hope to see you again soon at City-Drop. ;)