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Read our customers' reviews
Antoine LC
24/12/2025
Truck rented for a move from Paris to Valence in a dangerous condition: broken right turn signal, ineffective windshield wipers in the rain, underinflated tires, and an extremely dirty interior. Driving at night was very stressful, with a vehicle clearly not up to standard. Customer service was contacted during the rental period: the only response was to do the repairs ourselves. After complaining, we received a €60 refund out of €400, without any attempt at self-reflection, and with unprofessional responses. A complete lack of professionalism and consideration for customer safety. Avoid at all costs.
Eric 33600
21/12/2025
Super expensive if you need to extend your rental : 127 euros more for 30 minutes
City-Drop's team answers : Hello,
unfortunately the price depends on whether there is an additional journey or not. If this is the case, the extension will be adjusted accordingly.
Could you please send us an email with your reservation number? We will escalate the case mentioned in order to assist you.
City-Drop
Aurore PASCAL
21/12/2025
Practical. Good value for money.
City-Drop's team answers : Thank you so much, Aurore, for your feedback. We're delighted that you found our service convenient and good value for money. We look forward to assisting you again with your next move using City-Drop.
Charles Chapuy
19/12/2025
City-Drop's team answers : Hi Charles, Thank you so much for your rating! We're delighted that your experience with City-Drop was positive. We look forward to assisting you with your next City-Drop move.
Antonio Gasos
19/12/2025
Pros: The car is great: spacious, and clean.
Cons: Pick-up was slow and messy because the app kept crashing (happened to others). Most importantly, I was very disappointed by the insurance policy. I paid an extra (+29€!!) for a premium insurance and made a scratch. Yet, it was not covered since bottom and top parts of the car are not. This was written in small letters in the contract. Really absurd!
City-Drop's team answers : Hello Antonio ,
We understand your disappointment and are sorry for the inconvenience.
Unfortunately, damage was detected during your rental.
In accordance with our rental terms and conditions, an assessment was carried out and your deductible was charged.
We remain at your disposal by email at [email protected]
for any further information.
City-Drop
Mihaela Veverita
18/12/2025
Excellent service, easy and pleasant move thanks to City Drop! A flexible service that offers freedom in organizing your move at a very reasonable price!
City-Drop's team answers : Thank you so much, Mihaela, for your feedback! We're delighted that your move went smoothly and pleasantly with City-Drop! Our team always strives to offer our clients flexibility and freedom, while remaining affordable. We look forward to assisting you with your future City-Drop moves.
Valerie Gonnet
18/12/2025
The app provides excellent guidance and is easy to use. The vehicle was clean and pleasant to drive; I couldn't find a better price. I highly recommend it; the one-way concept with pick-up and drop-off points in various regions is truly fantastic. I would definitely use it again if needed.
City-Drop's team answers : Thank you so much, Valérie, for your wonderful feedback! We're delighted that the app guided you easily and that you enjoyed our vehicles and rates. The concept of flexible pick-up and drop-off points is specifically designed to simplify your journeys, and we truly appreciate your recommendation! We'd be happy to assist you again with your next City-Drop needs.
Jf H
17/12/2025
City-Drop's team answers : Hello, Thank you for taking the time to leave a review. We are sorry that your experience was not entirely satisfactory. Please feel free to contact us at [email protected] to explain what did not meet your expectations, so that we can improve. The City-Drop Team
milagros elizabeth
17/12/2025
Excellent service and communication 💪🏻
City-Drop's team answers : Thank you so much Milagros for your feedback! We're delighted that our service and communication were perfect for you! We look forward to assisting you again with your next City-Drop move.
Maëva MGN
17/12/2025
I have no complaints about the City-Drop rental itself; however, I am extremely dissatisfied with their customer service. I contacted them on the very day of my reservation due to a bug in the website and app. Despite paying over €100 to rent the truck for a second day, this extension didn't appear in my booking details or even in the app, and I received absolutely NO confirmation email regarding the extension. Customer service refused to acknowledge the issue, claiming that a confirmation email had been sent in their system, but that I still hadn't received it. I had therefore ended my truck reservation early to avoid any problems with City-Drop (again, as far as I was concerned, the reservation wasn't valid). They refused to refund me for the second day or even offer any kind of compensation, even though I was never able to use the truck on the second day. I find this really unfair and unethical of City-Drop, so I won't be using their rental service again. I'd give them zero stars if I could.
City-Drop's team answers : Hello, Thank you for taking the time to share your experience, and we are sincerely sorry for the situation you encountered. We understand your frustration regarding the booking and follow-up of your extension, as well as the lack of a confirmation email. At City-Drop, we place great importance on customer satisfaction, and it is regrettable that this experience did not meet your expectations. We will review this case internally to understand what may have happened and improve our confirmation and support processes. We invite you to contact us directly at [email protected] so that we can examine your case in more detail and find a satisfactory solution. We hope to have the opportunity to regain your trust in the future. The City-Drop Team
Pascale Martinat
17/12/2025
Pleasantly surprised by how easy it was to pick up the vehicle. Kudos for the cleanliness of the car!
City-Drop's team answers : Thank you so much, Pascale, for your feedback! We're delighted that picking up the vehicle was easy for you and that you appreciated the cleanliness of our car! We look forward to assisting you on your next trip with City-Drop.
Jean-Michel PICOT
17/12/2025
Excellent service, especially the impeccable telephone support. The only slight drawback is the overall condition of the vehicle, which leaves something to be desired. The pick-up and drop-off locations are convenient. The photo-based pick-up and return processes are well-organized. I was a little apprehensive at first, but in the end, the service was very good.
City-Drop's team answers : Thank you very much, Jean-Michel, for your feedback. We are delighted that our service and telephone support met your expectations, as well as the convenience of the pick-up and drop-off locations. We have noted your comment regarding the overall condition of the vehicle and will continue working to improve this aspect. We look forward to assisting you on your future trips with City-Drop.
Jd C
17/12/2025
City-Drop's team answers : Hello, Thank you for your rating! We are pleased that your experience with City-Drop was satisfactory and would be delighted to assist you again on your future City-Drop trips.
farid kadkhodazadeh
17/12/2025
Very nice, easy and not even complicated. Everything was online and rapid
City-Drop's team answers : Thank you very much, Farid, for your great review
We’re delighted that you found the process easy, smooth, and fully online!
We look forward to assisting you again for your next move with City-Drop
Jessica S.
13/12/2025
One star just because your drivers drive like maniacs on the road. I sincerely hope the driver I passed this Saturday around 7:40 pm leaving Provins crosses paths with a herd of wild boar 😙
City-Drop's team answers : Hello, We share your wish: we'd also love to only have "perfect drivers" on the road! 😄 And we certainly hope that the driver you mentioned continues to only encounter quiet roads… and no herds of wild boars! Thank you for your feedback, which reminds us of the importance of staying safe on the road. The City-Drop Team