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Business model of the company based on deposit theft. Without that they would already be bankrupt. Deplorable customer service, if anything happens to you with the truck it will only be lies and theft of money. Run away ! go get a real rental company and not these crooks who survive by stealing from their customers..
Very good experience!
City-Drop's team answers : Thank you for your comment, We are happy that your customer experience went well. Looking forward to making you travel again ;)
A little skeptical at first, everything went very well. They are available by telephone and responsive by email on Sundays. Unbeatable value for money.
City-Drop's team answers : Thank you for your great rating, We are delighted that you liked our service. In case of doubt or questions, our customer service can be reached by telephone and email. Looking forward to seeing you again at City-Drop ;)
City-Drop's team answers : Thank you Romane for your great rating, We hope to see you again soon at City-Drop ;)
Real professionals and very precise explanations over the phone
City-Drop's team answers : Thank you for this great rating, We are happy to learn that you enjoyed using our services and that our customer support was able to respond to your needs satisfactorily. We hope to see you again soon at City-Drop ;)
I really appreciated the principle, the simplicity of use and reservation. The only downside is that I had the sad experience that the fuel level check by City Drop is apparently not done well. The vehicle I rented was only half full at the time of departure, which does not allow us to perfectly estimate its consumption at the end of use. So I had to make a calculation based on my average consumption and kilometers to put back what I had consumed without filling in the part forgotten by one of the previous customers. Apart from that, the inventory of the passenger compartment is not done before departure but done afterwards. For the rest, nothing to say.
City-Drop's team answers : Hello, We are delighted that you liked our connected vehicle service. Concerning fuel we operate from level to level. You must therefore return the vehicle at the same fuel level as when leaving, we generally advise our customers to take a photo of the fuel gauge on departure in order to be able to put the same level. We hope to see you again soon at City-Drop.
Scammer! thief ! liar ! NEVER rent from them!!! A stone hit the windshield and they took €750 from me to change it. They didn't want to know anything and took it directly from my account! I asked to do it myself and they refused. They never offer me a second opinion because they give the excuse that the truck has already left and is therefore no longer available. Customer service which gives no transparency on the final invoice and is incompetent TO AWAY!!!
City-Drop's team answers : Hello, A disaster occurred during your rental and the amount of repairs was taken from your deposit in accordance with our general conditions as well as the rental contract. The difference was then returned to you. Customer service is actually unable to give you information regarding claims because a dedicated service can be reached by email. Kind regards, The City-Drop team.
Booking and rental full of twists and turns. Once the vehicle is reserved, 1st call to say that there is a problem with the vehicle 1 week before my move so I request another vehicle (it happens). On the big day, I have to pick up the truck from one location and drop it off at another location more than 1km away. I discover that the parking lot where the truck is parked has a code, so I have to call, it seems that I did not receive the email. Once in front of the gate, I cannot open it, I call the services again to say that it is not working. It turns out that following Storm Ciaran, the portal is damaged (3 days later, everyone must make their own arrangements). Forced to return to the other meeting place (arrival) to collect a 20m³. Everything ended well but I am disappointed with the service... I'm not talking about the dirty state of the vehicle and the fact that the service has been due for a while. Fortunately I only had a few kilometers to go and not France to cross...
City-Drop's team answers : Hello, We understand your disappointment and we are sorry. Rest assured that we are keen to offer the best possible service to our customers, which is why we have done everything we can to find you a vehicle. Regarding the portal problem, please know that this event occurred independently of our will due to the storm. Our teams were once again able to find a solution. We have taken your feedback regarding the condition of the vehicle into account and will forward it to the relevant department. We once again apologize to you for these inconveniences. Kind regards, The City-Drop team.
2 days before our pick-up, we were warned that the truck would ultimately not be available at the address indicated. Result, obliged (time too short to find anything else) to go and collect the truck at the other end of the Ile de France, 80km away and to pay at our expense the gasoline, and the toll for a total of 40 euros. Inadmissible. Too bad, because the vehicles, the autonomous system and the procedures are really not bad.
Easy rental, easy to use application, quick pick-up and return of the car
City-Drop's team answers : Thank you Thomas for your great comment. We are delighted to learn that you were fully satisfied with our digital rental system. We hope to see you again soon at City-Drop ;)
Emmanuel pôle 2 Angers
Overall everything went well. The only difficulty was taking photos: 1. in the rain it was not easy. 2. impossibility of going back when I realized that I had taken the wrong direction. 3. when taking the vehicle on one side I had no distance to take the photos (another vehicle parked against the one I was supposed to take) and on the other side difficulty in taking sufficient distance.
City-Drop's team answers : Thank you Emmanuel, We are delighted that your experience with our services went well. We have taken your feedback into account when taking the photos and will forward your suggestions to the relevant department. In order to correctly carry out your inventory, you have the possibility of unlocking the vehicle via the application in order to move it. We hope to see you again soon behind the wheel of one of our vehicles ;)
Very clean vehicle. Easy pick-up and return. Easy vehicle handling. More than competitive price for our trip, but a little less for the others.
City-Drop's team answers : Thank you for your great rating, We are happy to learn that traveling with one of our vehicles satisfied you. We hope to see you again soon at City-Drop ;)
Top notch service. THANKS
City-Drop's team answers : Thank you Charlie for this great rating, We are delighted to learn that you liked our rental service. We look forward to seeing you again aboard one of our vehicles ;)
Very satisfactory overall
City-Drop's team answers : Thank you Julien for your great rating. We are happy to learn that our services were able to satisfy you. Looking forward to seeing you again at City-Drop ;)
A shame! Run as far away as possible from these traveling coffin rental companies! Truck rented in a more than pitiable condition: Archi truck, without fuel, broken light, broken indicator, broken windshield wipers, no oil, truck which broke down, assistance which responds briefly and after their working hours no more people leaving their customers without a truck, without business... lousy customer service, answering no questions, impossible to speak to a manager. On the other hand, 5/5 for collecting the deposit when there was no accident but a breakdown! You are dangerous and you should be ashamed!