Your reviews are precious

muriel paradis

12/03/2026

No problem at all. Everything is clear and easy with the app. Ideal for weekend pick-ups and drops-offs. Vehicles are well-maintained, reliable, and clean. If you have any questions, it's easy to get in touch with someone quickly.

bruno willems

12/03/2026

Smooth process from booking to vehicle return, very simple and quick app to use, good value for money.

Brahim Drim

11/03/2026

Large availability of 12 cubic meter vehicles, competitive prices, and all this without the hassle of staffing – everything is done remotely. Another rental company had taken my reservation (E C) but cancelled on me 3 days before. So thank you. All you need now is unlimited mileage to be perfect.

Nathalie A.

11/03/2026

Everything went very well. Simple and efficient.

Carine Geno

11/03/2026

Easy pick-up, easy condition report, a few dashboard warning lights on but arrived without any problems

Alexandre Dermont

11/03/2026

Two trips from Paris to Marseille, made with 20m3 vans with tail lifts. Everything went very well.

Borne Wifi

10/03/2026

Excellent company. Excellent vehicle. Reserved in Aix-en-Provence, returned in Annecy. Everything online. Perfect.

chantal bonfillon

09/03/2026

Avoid this rental company as they are dishonest. They use false reasons to avoid refunding the deposit. Furthermore, their vehicles are in poor condition. In the end, the rental cost is higher than that of major rental companies.

Valentine Gonot

08/03/2026

Avoid this company at all costs, deserves 0 stars. We rented a truck for our move, which was in poor condition and broke down due to a mechanical fault completely beyond our control. We had to take a taxi to pick up another vehicle (€265.50), plus €41.17 for fuel and €9.40 in tolls paid twice (all this in the middle of the night). Their representative, Arno, assured us that these expenses would be reimbursed, which is false. We requested an immediate refund, which was refused. The calls are recorded, but apparently, they don't care. Renting out a vehicle in a substandard condition is illegal, dangerous, and completely unacceptable. It's a scam against customers. We will be initiating legal proceedings against them today to recover all our expenses.

Manon Staub

05/03/2026

Remember to take duplicate photos and videos on your phones when carrying out the vehicle entry and return inspections.

philippe GARCIA

04/03/2026

excellent service

City-Drop's team answers : Hello Philippe, Thank you so much for your rating and positive feedback! We're delighted that you were completely satisfied with your experience with City-Drop. We look forward to assisting you again on your next trip 🚐 The City-Drop Team

Rachid Rac7

04/03/2026

The concept is perfect for me. The advisors on the phone are very attentive ☺️👌

City-Drop's team answers : Hello Rachid, Thank you so much for your excellent rating and feedback! We're delighted to hear that the City-Drop concept suits you perfectly and that our advisors were so helpful during your call. Your satisfaction is our greatest reward 😊 We look forward to assisting you again on your next trip 🚐 The City-Drop Team

Marina Le devehat

04/03/2026

Amazing experience!! We got quotes everywhere, and this was the best solution!! You pick up the vehicle in one place and drop it off where you arrived!! Perfect!! You just need a phone with an internet connection and a camera to unlock the vehicle…

City-Drop's team answers : Hello, Thank you so much for your enthusiastic feedback! We're delighted that your experience with City-Drop met your expectations and that our solution was the best fit for your trip. Our concept allows you to pick up the vehicle in a city and drop it off directly at your destination, which truly simplifies travel. Thank you also for your clarification regarding using your phone to unlock the vehicle; this information will be helpful to other users. We look forward to assisting you again on your next trip 🚐 The City-Drop Team

Salim M

03/03/2026

Excellent service as usual. I'm a long-time customer and have made many one-way trips thanks to their great deal at €1. This morning, I encountered a problem with the dimensions of the rented van, and especially with the tailgate, which kept getting stuck when something was on it. I explained my problem at 8:00 AM to the first person I spoke to. This person was quite unhelpful and unsympathetic, telling me I would be charged €400 because I wouldn't return the vehicle to the correct location. However, my goal was to return it as planned in Paris and complete my trip with the equipment, which is why I came to Marseille. So I found myself without a truck, unable to get my equipment back up, and with a hefty bill for a malfunctioning tailgate (if it had worked properly, I could have maneuvered and brought in my machine, which was admittedly a bit large, but it fit once the hood was up; the inside was perfect). I called a second time and got the absolutely fantastic Mylène, who understood my problem and resolved it very quickly by giving me another truck that was also available, into which I was able to load my equipment. She even extended the rental by a few hours to compensate for the inconvenience. Mylène is a very kind and understanding person who goes above and beyond to find a solution for the customer while maintaining a strong sense of professionalism. As a business owner myself, believe me, having someone like her on the team means we do everything we can to keep her from leaving the company! A thousand thanks again to Mylène! You understood the situation and found a suitable solution; you didn't act rigidly like a robot like the first person… but no hard feelings! I will continue to rent from City Drop solely because of Mylène!!!! See you soon

City-Drop's team answers : Hello, Thank you so much for your detailed feedback! We're delighted that Mylène was able to quickly find a solution and allow you to complete your journey despite the issue you encountered. She is truly an asset to our team, and we will proudly pass on your compliments. We also appreciate your initial experience and will continue working to ensure that every interaction with our service is as personal and efficient as possible. Thank you for your continued loyalty to City Drop and your trust. We will always be there to support you on your future journeys! See you soon, The City Drop Team