Your reviews are precious

diane dufour

27/01/2026

Poorly maintained trucks with opaque windshields that are impossible to clean. Very high additional costs. For me, that's it.

Christophe Frémont

22/01/2026

I booked a 17m² van with Citydrop on January 14th. Despite a confirmed reservation, I was unable to access the vehicle due to technical issues: I couldn't add my driver's license via the website or app, and I couldn't pay the deposit, which permanently blocked the rental. Since these problems were beyond my control, no service was provided. After contacting customer service, I received no refund, which is unacceptable given the lack of service. To date, this situation remains unresolved, leading me to consider legal action to obtain the refund I am owed. I absolutely do not recommend Citydrop.

City-Drop's team answers : Hello Mr. Frémont, We are sorry for the difficulties you reported experiencing with your January 14th reservation. However, when leaving a public review, the least you can do is be objective and accurately reflect the situation. After checking with our customer service department, it appears that our teams contacted you approximately two hours after the scheduled start of your rental, without having received any prior notification from you regarding the problems encountered on the app or website. Had we been informed beforehand, this type of issue could have been resolved very quickly by our teams. We gave you the necessary time so that you could still benefit from your vehicle, and it was ultimately our customer service department that canceled your reservation after the scheduled return date. We would like to remind you that hundreds of bookings are made on City-drop every day, and tens of thousands of customers use our app without encountering this type of problem. We understand your frustration, but remain convinced that a quicker response from our teams would have allowed us to find a solution immediately. The City-drop Team

STEPHANE CIPRE

21/01/2026

Very practical and efficient for picking up and dropping off the vehicle.

Betty Bianchi

16/01/2026

I rented a City-Drop truck for a long-distance move. The vehicle broke down on the A6 motorway due to a serious ABS braking system failure, 300 km from my destination. Assistance was difficult to reach, no immediate solution was offered, and we were left to arrange the repairs and any subsequent arrangements. This resulted in a second trip of over 600 km, additional expenses (tolls, fuel), and a week without access to my belongings. Despite submitting all the requested documentation, City-Drop is refusing to fully reimburse the actual expenses incurred, which were solely due to this breakdown, contrary to what customer service had assured me. I am currently taking steps with the relevant authorities. This is a very disappointing experience considering the safety and customer service issues.

City-Drop's team answers : Hello, We sincerely regret this incident and the inconvenience caused during your move. The safety of our vehicles is a priority, and we take your feedback very seriously. To review your case and the charges incurred, please contact us directly at [email protected]. A representative will handle your request to find a solution. The City-Drop Team

frederic renaud

15/01/2026

Bordeaux. Chilly-Mazarin

City-Drop's team answers : Hello Frederic, We have received your feedback and thank you for it. Sincerely, City-Drop

Trystan Haudebourg

15/01/2026

Renting a 12m² apartment from Versailles to Bordeaux, no problems with the vehicle or the return of the deposit, which was refunded in 5 days. I would use them again for any future moves.

City-Drop's team answers : Thank you Trystan for your feedback. We're delighted that you had a positive customer experience. We hope to see you again soon behind the wheel of one of our vehicles ;)

Thierry Serre

15/01/2026

The clients manage themselves independently, and it works!

City-Drop's team answers : Thank you Thierry, we're delighted you enjoyed the City-Drop experience. We look forward to taking you on another journey ;)

Jean-Luc S.

14/01/2026

This is the second time we've rented from City Drop, and it's really efficient and economical. Perfect for one-way rentals. Everything is done quickly because with the app, there's no counter, no surprises like a "similar vehicle," no queues—it's fast and efficient. On my second rental, I had a problem with a missing spare tire upon return. It almost cost me a good chunk of my deposit, but they were very constructive in resolving the issue and even arranged for me to put the "found" spare tire in another nearby vehicle afterward, rather than incurring shipping costs. So, even when things go wrong, they're constructive, attentive, and efficient. A word of caution, though: if you find a tire in the cargo area, don't throw it away; it's probably a spare. It's not the best place for it, but keep it.

City-Drop's team answers : Thank you so much, Jean-Luc, for your continued loyalty and for this very detailed feedback. We are delighted to read that the City-Drop concept, its ease of use via the app, and its efficiency for one-way rentals fully meet your expectations. We also appreciate your feedback regarding the spare tire. This feedback is particularly valuable to us and allows us to continuously improve our processes and the information we provide to our customers. We are pleased to have been able to find a constructive and appropriate solution with you. Your understanding and cooperation greatly contributed to this quick resolution. Thank you again for your trust, and we look forward to assisting you with your future rentals. The City-Drop Team

Alexandre G

14/01/2026

Very convenient service. Vehicle in good condition. Perfect for my moving needs!

City-Drop's team answers : Thank you, Alexandre. Our concept exists to make your move easier, and it's thanks to your feedback that we improve every day. We hope to see you again soon at City-Drop ;)

Denis Macherey

14/01/2026

Excellent rental company, reliable, very good.

City-Drop's team answers : Thanks Denis for this great comment! Looking forward to seeing you again at City-Drop ;)

paul brun

14/01/2026

Excellent company! Superb quality! Very efficient customer service! Thank you very much

City-Drop's team answers : Thank you Paul for your feedback. We're delighted that you had a positive customer experience. We hope to see you again soon behind the wheel of one of our vehicles ;)

Claudine Bonis

11/01/2026

A very bad experience. The agent gave no explanation about opening the truck to retrieve the keys. I waited two hours to speak to an agent, which significantly delayed the move. That same morning, the truck I had reserved was broken down; I received €100 in compensation. I think if everything had been properly explained, I would have been satisfied, as there were no further problems.

City-Drop's team answers : Hello Claudine, We have taken note of your feedback and regret the difficulties you encountered when picking up the vehicle. The access procedures for the van are communicated before departure, and your feedback has been forwarded to the teams to improve the clarity of the information provided. We are nevertheless pleased to know that the rental went smoothly thereafter. Sincerely, The City-Drop Team