Your reviews are precious

Daniel Notin

05/02/2026

The vehicle was in very average condition. One of the headlight bulbs was burned out. That said, the value for money is very good.

Fab Roqui

04/02/2026

Excellent service and well-maintained cars

Thierry Rolland

04/02/2026

Le Havre to Marseille, vehicle in poor condition. No response from the company.

dim dimos

04/02/2026

A very good, inexpensive, convenient service

François F

04/02/2026

I've used Cité Drop twice and it was perfect! Battery life, flexible hours, and availability even outside of major cities! For me, it's fantastic!

Bouzian Darghal

04/02/2026

😡😡😡THIEVES!!!!! I returned the vehicle in a reasonably clean condition, and they charged me €50 for processing fees + €50 for cleaning. I'm insisting by email because they can't be reached by phone. What a coincidence! I couldn't find any other words. Bunch of thieves! Beware, those who rent from you, read the terms and conditions carefully because the thieves are on the lookout! 😡😡😡

Barbara Leggio

03/02/2026

We booked a 12m³ truck for our move from Nice to Bordeaux! Everything is self-service. You can still contact customer service if you have any questions. The truck was very clean! Customer service is very responsive; we forgot a box on the return trip, and they helped us immediately! I highly recommend them!!!

coralie girard

02/02/2026

Honestly, I've been waiting an hour for my vehicle, paying movers for nothing in the meantime. All they do is tell me to wait, even though dozens of trucks are parked there. And the wait time to get someone on the line is endless.

MATTHIEU MOUNIER

01/02/2026

Catastrophic service, horrible vehicle, not maintained at all. Oil level warning lights, AdBlue fill-up warning light, filter problem, even though we were starting a 700 km day trip. The rear doors wouldn't close. We ordered a 20 cubic meter van with a tailgate, but we didn't receive one. We couldn't unlock the vehicle on time, but we drove it anyway. We were contacted at 11:00 AM, even though we had been waiting for the vehicle since 6:45 AM. We were asked to stop for photos and to start the vehicle, despite having to respect our schedules with our clients. The vehicle was completely empty of fuel when we picked it up, and we returned it with only 40% fuel. We didn't receive a refund, unlike your competitors. I do not recommend this company.

Thomas Kurzawa

31/01/2026

Rent during the week of your move. Everything is done through the app. Simple, efficient, and with very reasonable prices.

Marc Audibert

31/01/2026

Rented a truck for approximately 500 km. Overall, satisfied: customer service was very responsive, called me back several times, took the time to help, and even the voice assistant is surprisingly effective (which is rare enough to be worth mentioning). The service does the job, clearly. I didn't need any luxuries or gadgets, just something that worked—and it did. The only (important) point to note: the condition of the vehicle. The windshield was cracked, and based on some other reviews, it would really be in their best interest to better monitor maintenance for user safety. Conclusion: overall a positive experience, satisfied with the service, but vigilance is needed regarding the condition of the vehicles.

Gilles D AMICO

30/01/2026

A truck (rented for a move) broke down on the highway in the middle of the night. Assistance promised a replacement truck with lifting arms to transfer the belongings from one truck to the other. BUT, early the next morning, we contacted City Drop... a completely different story: we had to go find a truck ourselves and transfer the belongings from one truck to the other. My daughter clearly stated that she was alone with the truck. In short, she's on her own... it's not their problem! We're going to have to pay movers €1400 to retrieve the furniture from the broken-down truck. City Drop is offering €200 in compensation. They have a sense of humor, but unfortunately, not the competence. If you need to rent a truck for a small move, ABSOLUTELY AVOID CITY DROP!

valerie pucheu

30/01/2026

Avoid them at all costs! We had a huge ordeal this weekend. Our truck broke down on the highway; the hose burst. They offered no solution whatsoever. We had to pay for a hotel and a removal service to come and get our belongings from the truck, resulting in an additional cost of around €1500. We're going to file a claim with our insurance company since their "assistance" is nothing but a joke. This company left us to fend for ourselves without any financial or material help. It's a real disgrace, and apparently, this happens all the time with them. Stay away from them!

Charlene Nb

30/01/2026

A terrible experience – appalling service and disastrous management. We rented a 17m³ truck for a long-distance move (Paris–Avignon). The vehicle broke down halfway. We couldn't reach City Drop's "assistance" service: no one answered. We were forced to call a tow truck ourselves. It was only thanks to the insurance number provided by the tow truck driver that we finally managed to reach someone at City Drop. From then on, there was no serious support whatsoever. No concrete solution was offered. The advertised assistance simply didn't exist: it was a facade. We had to insist heavily for a solution to supposedly be found… a solution that was ultimately never implemented. The result: – hotel at our own expense – forced to find another moving truck ourselves – clear instructions to "figure it out ourselves." Meanwhile, all our belongings were stuck in the immobilized truck at the tow truck depot, with no access. An absurd, stressful, and completely unacceptable situation for a long-distance move. No foresight, no support, no professionalism. A disgrace. Legal proceedings have been initiated.