Your reviews are precious

djakfromtha69

04/07/2025

I booked 4 vehicles for my move. Out of the 4 reservations, there were 3 problems!!! 2 vans were not at the scheduled collection point but at the other end of town. The 3rd truck was supposed to be a 20m3, when I arrived at the meeting point I noticed a large puddle of diesel, the tank was punctured. I found myself with a 12m3 van as a replacement several hours later and I was unable to complete my move. Of course, you can't reach anyone by phone and complaints are only made by email. After several weeks of written exchanges, I was offered very little compensation in view of the costs I will have to incur to complete my move several hundred kilometers away. In short, I do not recommend!

Thibaud Besset

03/07/2025

Shameful, dishonest company I strongly advise against, after renting a 20m3 truck in a pitiful state, having returned it to the place defined by the application I received 4 days later a claim for a damaged light and license plate holder, 317 euros of repair to repaint a license plate holder at what point do you repaint a galvanized steel license plate holder??? + 50 euros of claim costs, is this a big joke? Justify with a simple before and after photo or we absolutely do not see any difference!!! The claims department does not want to know anything, I will put this in the hands of a lawyer and warn the press, you are crooks!

aly camara

03/07/2025

Very good service, clean and easy to use truck

lionel klein

03/07/2025

Easy rental of utility vehicles.

claire trioullier

02/07/2025

Bad equipment, breakdown problems. The compensation was minimal compared to the problems encountered. I really don't recommend it.

Racim MEDJOUBI

02/07/2025

City Drop's services are always top-notch. I recommend this agency for any vehicle rental. Excellent value for money.

Rejane Patenotre

02/07/2025

Very clean truck, clear explanation from one point to another, thank you

Joan Serrano

02/07/2025

An unbeatable experience! Their app works perfectly. It was a breeze to open the vehicle and get started. I had a new Chinese truck with less than 10,000 kilometers that ran perfectly. From Malaga to Düsseldorf. They couldn't provide the type of vehicle I reserved, so they gave me a larger one. In the end, I emailed them requesting some kind of refund due to the increased fuel consumption, and they agreed instantly and refunded me. So I highly recommend them.

Agathe Valentin

01/07/2025

I have never had such a disastrous customer experience as with City Drop. When we picked up the van in Brussels we saw the terrible state of the vehicle, the oil light was on in particular. A little stressed we called customer service. They told us it was not serious we could go as far as Marseille, which is almost 1100 km. Halfway through the journey we lost the license plate and the left rear light, without realizing it, we had no accident. When we returned the vehicle we were debited in full for the €450 deposit and I had an attempt to withdraw €500. Fortunately my bank warned me and I blocked the payment. In the end, a quote of €750 at our expense when it was City Drop's fault for making us take a vehicle in poor condition. No apology was offered to us for putting us in danger by losing the license plate and the lights. ABSOLUTELY AVOID!! They are big scammers, they rent vehicles in very poor condition and ask customers to pay for repairs that should be done at their expense. In addition, they send the contracts 48 hours in advance so that we barely have time to read it or turn around if something is wrong. Don't be fooled and don't rent these dangerous and poorly maintained vehicles.

Robert Chiffon

28/06/2025

GOOD TRANSPORTATION TO THE DESTINATION

City-Drop's team answers : Thank you, Robert. We're delighted that you enjoyed the City-Drop experience. We look forward to welcoming you back ;)

Alban Pascal

26/06/2025

great service, very practical

City-Drop's team answers : Thank you Pascal for this great comment. We look forward to seeing you again at City-Drop ;)

Eric Dupont

26/06/2025

Good service. Clean vehicle. Too bad there's no phone service on Sundays and it's not easy to top up the fuel. Every user should be required to refuel. I'm still satisfied.

City-Drop's team answers : Thank you Eric for this great review! For your information, on Sundays, we are only available by email. In case of emergency, you can contact our 24/7 support. Regarding the fuel level, it is not necessary to put it back to the exact same level; just try to get it as close as possible to the original level. We look forward to seeing you again at City-Drop!

Elodie JORDY

26/06/2025

Easy app for recent vehicles, practical without an agency, you can return the vehicle even on Sundays

City-Drop's team answers : Thank you, Elodie. We're delighted that you enjoyed the City-Drop experience. We look forward to taking you on another trip ;)

Françoise Queval

26/06/2025

Good value for money. Everything went well for us. We'll see how it's resolved in case of a problem. The spare tire was in the van and didn't seem to be in good condition. Luckily, we didn't get a flat tire.

City-Drop's team answers : Thank you, Françoise, for your feedback. We are delighted that your customer experience went well. We hope to see you again soon behind the wheel of one of our vehicles. ;)

Malik Tariq

26/06/2025

The service is very well thought out. I just suggest requiring the user to put the fuel in because when I picked up my truck, it was almost dry. Otherwise, very good.

City-Drop's team answers : Thank you Malik for this excellent feedback! Unfortunately, we are not immune to the possibility of a user not refueling to the same level as when it was originally set. We will focus on this point and thank you for this suggestion for improvement. We look forward to seeing you again at City-Drop!