Your reviews are precious

Sorin S

05/01/2026

A positive experience overall, with one minor issue starting the car. I don't recall the problem. I called support, but couldn't get through to an advisor in time. In the meantime, I found the solution and was able to get going! The steps need to be explained more clearly, especially since I don't use this type of vehicle (a van) all the time!

City-Drop's team answers : Hello, Thank you very much for your rating and feedback. We regret that our teams were not immediately available when you started the vehicle. However, we are delighted to read that you were able to find a solution and complete your journey smoothly. Your comment regarding the clarity of the onboarding steps, particularly for occasional users of commercial vehicles, has been duly noted. This feedback is essential for us to continue improving our service and the support we offer. The City-Drop Team

jean nollet

04/01/2026

City-Drop's team answers : Hello, Thank you for your rating. We hope our service met your expectations. The City-Drop Team

isa jean

04/01/2026

Practical and functional. Reliable. I recommend it.

City-Drop's team answers : Hello, Thank you for this great review and your recommendation. We are delighted that our service met your needs. We hope to see you again very soon at City-Drop. The City-Drop Team

ERIC MIGUEL-LAGRAVA

02/01/2026

Customer service is completely unresponsive. I'm still waiting for my complaint to be processed two months later! It's a disgrace.

City-Drop's team answers : Hello, After checking, we see that your initial message was not sent to our dedicated complaints email address, which is rigorously monitored and systematically processed promptly. However, we confirm that your complaint has since been received by the relevant department and is being processed. Sincerely, The City Drop Team

sandre casse

02/01/2026

I am a satisfied user. I am a self-employed tradesperson and I find this service very convenient. Given my CSR policy and my company's carbon footprint, I chose not to have a company vehicle. City Drop vehicles are clean and well-maintained. The telephone support in case of problems is quick and professional. One area for improvement would be to have additional tie-down points on the ceiling and in the middle of the floor for securing the straps. Another area for improvement concerns the deposit for regular and/or professional users: a one-year registration would be helpful to avoid exceeding bank limits.

City-Drop's team answers : Hello, Thank you very much for your detailed feedback and for your trust in City Drop. We are delighted to read that our service meets your expectations, both in terms of practicality and your CSR commitments, and that you are satisfied with the quality of our vehicles and the support of our teams. Regarding your comments, our vehicles are indeed equipped with anchor points for securing cargo with straps. Your suggestions are nonetheless valuable and are passed on to our teams as part of our continuous improvement process. Regarding the security deposit, as our rentals are available to both individuals and professionals, we do indeed apply the same deposit system, regardless of the user profile or the chosen route. Since the deposit is directly linked to the vehicle, it is required for each rental. The City Drop Team

ingrid

02/01/2026

Truly the most convenient car rental company, the only one to offer Connected Rental and a practically new car with only 5,500 km on the odometer.

City-Drop's team answers : Hello, Thank you so much for your fantastic review ⭐ We're delighted that our connected car rental service met your expectations and that you were completely satisfied with the vehicle. We hope to see you again soon behind the wheel of one of our vehicles! The City-Drop Team

Escartefigues13

02/01/2026

I highly recommend this company. The Castres-Aix en Provence trip was safe, the vehicle was in perfect condition, and booking was easy – I highly recommend them!

City-Drop's team answers : Hello, Thank you very much for your feedback. We are delighted that your journey between Castres and Aix-en-Provence went smoothly and that the vehicle and booking met your expectations. Thank you for your trust. The City-Drop Team

Gerard Ber

02/01/2026

City-Drop's team answers : Hello, Thank you so much for your rating. We're delighted that your experience was perfect and that our service met your expectations. We look forward to assisting you again with your next rental! The City-Drop Team

Vincent Duvillard

01/01/2026

I booked a 5m³ van from Aix-en-Provence to Dijon, and it was perfect. The vehicle collection system is simple and intuitive; everything is explained in the app during the booking process. The van was in good condition, and everything went smoothly. After returning the van, my deposit was refunded within two days—no problems at all. For the price, it's a really good deal; I recommend it to everyone!

City-Drop's team answers : Hello, Thank you so much for your positive feedback and for sharing your experience 😊 We are delighted to read that your 5m³ van rental between Aix-en-Provence and Dijon went perfectly, from the vehicle pick-up and its condition to the quick return and refund of your deposit. Your satisfaction with the app's ease of use and the value for money is a real reward for our teams, who work every day to provide a smooth and reliable experience. We look forward to assisting you with your next rental! The City-Drop Team

lx stream

28/12/2025

I do not recommend this service, which cancels the rental vehicle at the last minute.

City-Drop's team answers : Hello, We have taken your feedback into account. When an unforeseen issue arises with one of our vehicles, our teams always strive to find alternative solutions to maintain the reservation. When this is unfortunately not possible, we have no choice but to cancel the rental and issue a refund. We apologize for any inconvenience and thank you for your understanding. Sincerely, The City Drop Team

Ismou “Ismou”

26/12/2025

The claims process is opaque and completely biased in favor of the company. After returning the vehicle, a claim was filed, and the €2,500 deposit was immediately debited without pausing the process, despite my written objection. The customer is given no real time to arrange a counter-assessment or make an informed decision. The amounts retained are based on a simple estimate, not on actual repairs, and are compounded by disproportionate additional fees (processing fees, vehicle immobilization, etc.), some of which are questionable in light of their own terms and conditions. The debit is processed very quickly, but the refund of the overpayment takes several days, leaving the bank account in a difficult position and generating additional charges. Customer service systematically hides behind the terms and conditions without any attempt at self-reflection or seeking an amicable solution. The concept sounds interesting on paper, but the customer experience is extremely disappointing as soon as a problem arises. I strongly advise against using them if you want a transparent and balanced relationship.

City-Drop's team answers : Hello Sir, We have taken your feedback into account. When a claim is filed after a vehicle has been returned, the deposit is indeed held in full pending the expert assessment, in accordance with the established procedure. Our teams always offer a timeframe allowing the customer to decide whether they wish to request a counter-assessment and remain available by email to assist and guide them through the process if necessary. Regarding the reimbursement timeframe for any overpayment, this depends on the banking institutions and may vary from one establishment to another, beyond our control. Sincerely, The City-Drop Team

céline leclère

26/12/2025

Because the reviews for City Drop are often so disastrous, I'm sharing my experience in the hope that it helps some people get a clearer picture: - indeed, the vehicle pick-up point was changed 48 hours beforehand to a location much less easily accessible, even downright difficult compared to the one I had chosen. So you have to be flexible. But as compensation, City Drop offered me a free half-day rental extension, which was incredibly helpful in allowing me to rearrange my plans. (I was also offered a small discount on the rental price, which I never actually received). And indeed, once I arrived at the location, it took me 50 minutes to unlock the van (sometimes you have to check your phone's Bluetooth settings, sometimes it just doesn't work). And of course, it was impossible to reach anyone by phone. But it finally worked, and the van was spotless, clean, and had a full tank of gas. Returning the car was fine, however, relocking it was a breeze. So, to sum up, the value for money is unbeatable, especially for a one-way trip, which was my case. But allow plenty of time when picking up the vehicle, don't be in a rush to avoid a meltdown, preferably be super zen by nature, maybe even a level 4 meditation master, and ideally have someone with you. If you meet all these criteria, it's a really good deal.

City-Drop's team answers : Hello Céline, Thank you so much for taking the time to share such detailed and nuanced feedback on your experience with City Drop. We are delighted to read that our teams were able to guide you and offer a suitable solution, particularly with the rental extension which allowed you to reorganize your plans more easily. We are also pleased that the vehicle and its return met your expectations. However, we are sincerely sorry for the difficulties you encountered when picking up the vehicle, the time it took to unlock it, and the complications in contacting us at that time. Your comments are invaluable and help us identify areas for improvement, both in terms of the accessibility of our support and the smoothness of the initial experience. Sincerely, The City-Drop Team

Guillaume

25/12/2025

The Paris - Nice journey was impeccable, the van was clean and practical, I recommend it!

City-Drop's team answers : Thank you Guillaume for this great review. We hope to see you again behind the wheel of one of our vehicles. The City-Drop Team

Antoine LC

24/12/2025

Truck rented for a move from Paris to Valence in a dangerous condition: broken right turn signal, ineffective windshield wipers in the rain, underinflated tires, and an extremely dirty interior. Driving at night was very stressful, with a vehicle clearly not up to standard. Customer service was contacted during the rental period: the only response was to do the repairs ourselves. After complaining, we received a €60 refund out of €400, without any attempt at self-reflection, and with unprofessional responses. A complete lack of professionalism and consideration for customer safety. Avoid at all costs.

City-Drop's team answers : Hello, We have received your message and the inconvenience you experienced with your rental, and we are sincerely sorry. In these situations, our teams strive to assist you remotely as best as possible by offering the quickest solutions to allow you to continue your journey under the best conditions. We regret that this assistance did not meet your expectations. After careful review of your case, we confirm that the goodwill gesture offered was made with full awareness of the circumstances and difficulties encountered during your rental. We want to assure you that we take all customer feedback very seriously, as it is essential for us to identify areas for improvement and continue to enhance the quality of our services. Sincerely, The City-Drop Team

Eric 33600

21/12/2025

Super expensive if you need to extend your rental : 127 euros more for 30 minutes

City-Drop's team answers : Hello, unfortunately the price depends on whether there is an additional journey or not. If this is the case, the extension will be adjusted accordingly. Could you please send us an email with your reservation number? We will escalate the case mentioned in order to assist you. City-Drop