Your reviews are precious

Christine SPITZ

20/11/2025

Avoid this rental service at all costs! The truck is poorly maintained, the warning lights are flashing everywhere, and the condition is beyond questionable. To top it all off, they took a €1200 deposit for a supposed claim of damage to scratches that were already noted on the initial inspection report! Completely outrageous! And when you try to contact someone, there's no one there!

Jonathan C

20/11/2025

Vehicle rented on September 13, 2025, for a scheduled departure on September 16, 2025, in Chambéry. The return location was indicated as September 17, 2025, at BePark parking lot, 8 rue Nungesser et Coli, 91380 Chilly-Mazarin. Upon arrival at the Chilly-Mazarin address, I found the parking lot inaccessible without a code. I left the vehicle along the side of the parking lot. A few days later, City Drop charged me €150 for non-return of the vehicle. After checking my emails, I found that an access code and a designated return area were provided to me on September 15, 2025, two days after my reservation and the day before my departure. In reality, I parked the vehicle less than 20 meters from where I should have dropped it off. Firstly, do you think it's normal to send me parking instructions two days after my reservation and the day before my departure? Since the rental was for moving, do you think I had time to check my emails at that point? No, the instructions should have been sent on the day of my reservation. Secondly, do you think parking the rental vehicle 20 meters from the designated zone incurs a €150 fee? I would like to contest the fees that were imposed on me. Please tell me the procedure; knowing that I have already explained all of this to someone in your department, and that the fees were still imposed on me...

Philippe Landais

19/11/2025

Good experience, hassle-free rental

Bruno Dgt

19/11/2025

SHAMEFUL! Poorly maintained trucks with obvious safety issues... no headlights, cracked windshield, engine warning light on. I also suspect interns are handling the claims department. In short, NEVER AGAIN! It's scandalous to rent vehicles in this condition and offer so little assistance.

Emilie G

19/11/2025

Run away as fast as you can! I returned a truck without any damage, I took more than ten photos as requested… and the app only displays four. All the initial photos are there, but the final ones have mysteriously disappeared. I disputed the charge immediately, but it's impossible to get through to anyone on the phone: customer service can't do anything, and the claims department only exists by email. They promise a response within 72 hours… but, surprisingly, to take €450 without explanation, they didn't need to wait that long. The only photo sent as “proof” is a shadow due to the lighting, while my photos clearly showing that there is no damage have disappeared from their system. No communication, no transparency, just a brutal and incomprehensible charge. A deeply stressful and totally unacceptable experience. If you value your money, avoid this company!

jean vuilleumier

19/11/2025

Excellent service, easy pick-up and drop-off, vehicle in good condition, very satisfied with my rental and the price too. Being able to return the vehicle at the destination is a real plus.

Rougee Philippe

19/11/2025

City-Drop's team answers : Hello, Thank you for your perfect rating! We're delighted to know you enjoyed your experience with us. Please come back and see us again soon. Have a great day! City-Drop

Vanessa Auguet

19/11/2025

Booking was very easy. Downloading documents was simple, and the vehicle delivery option was great. You can book day or night, at any time. Honestly, it's very good value for money. Be aware that the vehicles are delivered with the fuel tank almost empty... so you shouldn't live far from a gas station. A mobile phone is mandatory to unlock your vehicle and complete the inspection; otherwise, it's impossible. Even for the bus, you need a Wi-Fi connection and tethering. I had trouble connecting the app.

City-Drop's team answers : Hello, Thank you for your detailed and positive feedback on your booking experience with us. We are delighted to hear that you found the process easy and convenient, and the vehicle delivery option excellent. We have taken note of your comments regarding the fuel level of the delivered vehicles and the need for a mobile phone to unlock the vehicle. We understand the difficulties you experienced with Wi-Fi connectivity and tethering, and we will consider these points to improve our service. We hope to have the opportunity to serve you again in the future. Have a great day! The City-Drop Team

Jeanne Moumon Njoya

19/11/2025

Excellent experience. Top-notch service, understanding and attentive operator. The concept is well-executed, I recommend it 100%!

City-Drop's team answers : Hello, Thank you for your positive feedback on your experience with us. We are delighted to know that our service and operators met your expectations. Your 100% recommendation means the world to us! Have a great day! The City-Drop Team

Saâd KASMI

19/11/2025

Excellent! The service was clear and easy to use. A major plus was the 24/7 vehicle return service, which was available at any time. There were no technical issues with the vehicle; all damage to its condition had been noted, so there were no problems. Overall, a very positive experience!

City-Drop's team answers : Hello, Thank you for your positive feedback on our car rental service. We are delighted to know that you appreciated the clarity and ease of use, as well as our convenient 24/7 return system. It's also great news that you experienced no technical issues with the rental vehicle and that all damage was properly reported. We are happy to have contributed to making your experience enjoyable. Please don't hesitate to contact us again if you require our services in the future. Have a great day! The City-Drop Team

Aude Lirou

19/11/2025

Minor issue with the vehicle's suspension, otherwise a very good experience.

City-Drop's team answers : Hello, Thank you for taking the time to share your experience with us. We're delighted to know that despite the minor issue with the vehicle's suspension, you had a great time with us. Please feel free to contact us to discuss your experience in more detail. Have a wonderful day! The City-Drop Team

Lilly moussaoui

19/11/2025

The delivery system is perfect and fantastic. The price is unbeatable.

City-Drop's team answers : Hello, Thank you for your positive feedback on our delivery system and competitive rates. We're delighted that your experience was perfect and that you found our service excellent. Your satisfaction is our priority. Have a great day! The City-Drop Team

Muriel Flouron

19/11/2025

City-Drop's team answers : Hello, Thank you for your perfect 10/10 rating! We're delighted you enjoyed your experience with us. Please don't hesitate to contact us if you have any further comments or suggestions. Have a great day! The City-Drop Team

Charles Znaty

18/11/2025

A very disappointing experience. Customer service is unreachable on Sundays. My email sent to the contact address went unanswered. I wasted the rental fee and a day. I will not be returning.

City-Drop's team answers : Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that you had difficulty contacting our customer service and that your request did not receive a response. We understand the importance of responsive support and we have taken note of your feedback to improve our services in the future. We sincerely regret the inconvenience caused during your rental and hope to have the opportunity to regain your trust in the future. Have a great day! City-Drop