Your reviews are precious

megna yohann

22/03/2025

Interesting rental concept, however, which is not 100% reliable because the remote unlocking system did not work in our case. We ended up waiting outside while customer service was open. Be careful when booking outside of the various service slots. Finally, I recommend that you take out a second insurance policy in addition to the one offered by CityDrop because it only covers very partially the vehicle (the middle section) and with the slightest scratch you will lose a good majority of the deposit or even its entirety. What's more, the marketing/sales approach does not give you the possibility of contesting the quote because you would have to pay for the immobilization of the vehicle. In short, if there are no scratches you will have an "excellent experience" otherwise, you can kiss your deposit goodbye.

Come Marret

20/03/2025

Avoid, truck in poor condition and for being 1.5 hours late I had to pay double the amount of my rental which was for one day. Of course, the sentence mentioning late fees is hidden in 7 pages of contracts.

Moha Kadar

20/03/2025

Paris Toulouse

Samira

19/03/2025

Too too good, everything is done without needing to meet an individual, but thanks to the application I moved from Nantes to Paris for less than 200 €. How to tell you that it was super profitable, compared to other rental sites. What was super practical is that it was one way, that is to say that from Nantes I was moving to Paris, and I was able to return the truck directly to Paris without needing to make the round trip!! To return the truck, you have to park it in the place indicated the scanner and it locks automatically again all this without needing to meet anyone it is super autonomous I loved

Gaelle Dalmas

18/03/2025

Update: I am accused of having parked more than a hundred km from where I was supposed to park it, in the photos the vehicle is indeed in the correct parking lot. So I am going to file a complaint because someone drove with my registered license! Truck returned in the same condition and at the address indicated, in addition we cleaned it inside and removed the trash from the previous users, fuel level made to the same level as when the truck was taken and 400 euros withheld without any justification, just "bad return"... Great!

City-Drop's team answers : Hello, If you received an invoice for an incorrect return, this means the vehicle was dropped off in a location that did not comply with your contract. We invite you to contact us by phone on our direct line or by email for any clarification. The City-Drop Team

Caroline Gaudy

14/03/2025

Excellent concept. A hassle-free one-way Marseille - Bayonne with a 17m3 truck. Very easy to pick up and return the vehicle thanks to all the information provided by email and on the app. Time savings and flexible schedules for pick-up and return are very appreciable. Independent departure and arrival inventory is very simple and intuitive thanks to the very functional app. Unbeatable value for money for a long-distance move. I highly recommend it.

City-Drop's team answers : Hello, Thank you so much for your positive feedback! We are delighted that your experience with City-Drop lived up to your expectations. Simplicity, flexibility, and value for money are at the heart of our service, and we are happy to see that this allowed you to complete your journey with complete peace of mind. Thank you again for your recommendation and see you soon on the roads with City-Drop! The City-Drop team

Jérôme Aragon

13/03/2025

5 stars for the price and especially because the customer service is present and responsive: it was a rental with a smart lock, but the idiot who had rented the van before me had the good idea of locking the glove box open, then removed the keys to put them in and slammed the glove box. An idiot, as we unfortunately find more and more of... Fortunately, another van parked next to it was able to be assigned to me quickly, otherwise I would have left with nothing... Apart from that, the vehicle (12m3) was in good condition inside, relatively clean. The bodywork was a little damaged, but when you are not able to put a key in a glove box, taking care of the equipment seems impossible for some...

City-Drop's team answers : Thank you, Jerome, for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

josué ayassami

12/03/2025

My rental went well for cheap, collection and return without any problem. On the other hand, the vehicles are not always in good condition, take the time to walk around the vehicle and check its condition, especially do not hesitate to take more than 11 photos (bumpers, rims, interior of the vehicle, condition of the doors, etc.) and send them by email before driving to avoid any inconvenience. The application for the return did not work but the hotline was very responsive 😀 The advantages: - unlimited mileage - 3 drivers - price - responsive hotline The disadvantages: - the application not great - vehicle not always in good condition and dirty

City-Drop's team answers : Thank you Josué for this great rating. We look forward to seeing you again at City-Drop ;)

Marc Ducommun

12/03/2025

Very easy to book. Very easy to use app.

City-Drop's team answers : Thank you Marc, our concept exists to make your move easier, and it is thanks to your feedback that we improve every day. We hope to see you again soon at City-Drop ;)

Pierre Paillet

12/03/2025

More than €900 in claims costs for scratches... avoid

City-Drop's team answers : Hello Pierre, We understand your disappointment and we are sorry for it. Unfortunately, a claim was detected during your rental. In accordance with the general rental conditions, an assessment was carried out and your excess was deducted. We remain at your disposal by email at [email protected] for any further information. The City-Drop team

Gilles Feriel

12/03/2025

Very conclusive experience, easy to pick up and drop off. Vehicle in good condition, meeting my expectations.

City-Drop's team answers : Thank you Gilles for this great comment. We look forward to seeing you again at City-Drop ;)

Fabien Scimia

12/03/2025

Beware, scammers do not return deposits.

City-Drop's team answers : Hello, The service never charges a deposit without reason. You have probably been contacted by the relevant team. We invite you to write to us at [email protected] so that we can respond to your request. Sincerely, The City-Drop Team

Philippe Olive

12/03/2025

Good value for money, the central location of the vehicle access in Paris is very convenient. The app is a bit outdated; you can't go back to a photo if you took a bad one. The vehicles are of much better quality than what you can find at GetAround, and professional rental companies are generally more expensive.

City-Drop's team answers : Thank you Philippe, we are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)

Benoit C

12/03/2025

City-Drop's team answers : Thank you, Benoit, for this great review. We are delighted that you enjoyed the City-Drop experience. We look forward to taking you on a trip again ;)